Aotearoa New Zealand for UNHCR (NZBN: 9429050294954) respects the importance of privacy and security of your personal information. This privacy policy sets out the purpose why, and the process of how, we collect, hold, use and disclose your personal information. This policy reflects Aotearoa New Zealand for UNHCR’s obligations under the Privacy Act 2020 (the Privacy Act) and the New Zealand Information Privacy Principles.
As members of the following bodies, we adhere to additional codes of conduct and ethical fundraising practices:
We may revise this Privacy Policy or any part of it from time to time. You will find the most current version on our website or obtain a copy from our Donor Care Team; contact details are included at the bottom of this policy.
Aotearoa New Zealand for UNHCR will collect personal information where the information is reasonably necessary for one or more of our functions or activities or where the collection of information is otherwise permitted by law. Aotearoa New Zealand for UNHCR will collect personal information when you contact us, make an inquiry, make a donation, purchase our products or otherwise provide us with your personal information. This could include when you subscribe to our e-newsletter, log in to your account, fill out contact forms or send email, post content to our website, social media pages, or blog, or call us.
Aotearoa New Zealand for UNHCR handles any personal information in accordance with the Information Privacy Principles. We may collect personal information from individuals that interact with Aotearoa New Zealand for UNHCR, including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants.
Any personal information we may collect from you is on a voluntary basis. You may authorise us to collect and use your personal information by engaging with us. However, if you do not consent to us collecting your personal information, please advise us upfront but be aware that the consequence of withdrawing your consent means we may be unable to effectively interact with you, for example, process your donations (unless done anonymously), add you to our database for communications, or where applicable, offer you employment.
We may collect your personal information directly from you in person, by phone or email, on hard copy donation forms, via our website or social media. We may also indirectly collect your personal information from publicly available sources or authorised third parties for the purposes set out in the section below.
The personal information we may collect and hold about you may include contact details (i.e. name, address, email and phone number), personal details including date of birth, and where appropriate, credit card or bank accounts details.
Should you sign up to be a recurring donor or donate a one-off amount, we require your billing information in order to process the transaction. Aotearoa New Zealand for UNHCR will collect your billing information if you donate, which, in addition to the information listed above, may include your credit card details, and other information that is necessary in order to process the transaction. Your billing details are encrypted and stored in our secure payment systems. We work with certified PCI DSS compliant payment gateways and all sensitive credit card information is tokenized as per PCI DSS standards.
We use the personal information you provide us with for the purposes set out below, and for any other directly related purposes, or as otherwise permitted or required by law. We may collect and use your personal information for:
As detailed below we also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns and appeals or about campaigns and appeals which may be of interest to you. We may also offer you the opportunity to participate in surveys carried out by Aotearoa New Zealand for UNHCR or its agents.
By completing our donation and pledge forms you consent to:
You may opt out of receiving future communications and we will make every effort to ensure that our opt-out notices are clear and easy to follow. If you do not wish to receive future communications from Aotearoa New Zealand for UNHCR or wish to limit the use of your personal information then please contact our Donor Care Team; contact details are included at the bottom of this policy.
We use your personal details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email, SMS or telephone. With every communication, we will provide you with an option to opt out of receiving future communications. We will make every effort to ensure that our opt-out notices are clear and easy to follow.
As we have a large number of supporters, at times we may use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act and the New Zealand Information Privacy Principles.
We may disclose your personal contact information to others, to the extent this disclosure is necessary and appropriate for achieving the purpose you provided it to us for, such as:
(i) third parties who provide services to you, on our behalf;
(ii) external agencies to comply with our regulatory obligations;
(iii) to our volunteers who assist with many of our events and administration duties;
(iv) Australia for UNHCR;
(v) relevant staff members to process and respond to your communications.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes, or purposes to which you otherwise expressly consent to. Examples of directly related purposes include:
i. if you are an employee, contacting an your emergency contact if there is a workplace incident; and
ii. if you are a donor, contacting you about your donation preferences.
We may also disclose personal information outside of New Zealand to our affiliates, service providers and other third parties, including those located in Australia and the UK. Except in some cases where we may rely on an exception under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the Privacy Principles in the Privacy Act in relation to such information.
We may occasionally invite other like-minded and trusted organisations in New Zealand to contact you with information that may be of interest. If you do not wish Aotearoa New Zealand for UNHCR to share your personal information with like-minded and trusted organisations in New Zealand, you may opt out by ticking the related boxes on our donation pledge forms or by contacting our Donor Care team; contact details are included at the bottom of this policy.
Other than as stated above, we will not share your personal information. However, it is possible, though unlikely, that we might be required to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
If you think we have an inaccurate record of your personal information, you can contact Aotearoa New Zealand for UNHCR and we will correct our records containing your information as soon as practically possible in accordance with the Privacy Act.
We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting our Donor Care Team; contact details are included at the bottom of this document.
Aotearoa New Zealand for UNHCR will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the New Zealand Privacy Principles.
We strive to protect your personal information from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use industry standard security on our website forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Aotearoa New Zealand for UNHCR cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. Third party service providers may use data centres overseas or be located overseas. If you do not wish to make your financial contribution online, please contact our Donor Care Team to receive a hard copy form; contact details are included at the bottom of this policy.
If you wish to make a complaint about a breach of this privacy policy, the Privacy Act or the Information Privacy Principles you can contact our Donor Care Team; contact details are included at the bottom of this policy.
We will manage your complaint in accordance with our Complaints Policy. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns.
If your complaint is about the way we handle your personal information, you may also contact the Office of the New Zealand Privacy Commissioner by calling 0800 803 909, online at www.privacy.org.nz/contact or writing to the New Zealand Privacy Commissioner, PO Box 10 094 Wellington 6143.
Aotearoa New Zealand for UNHCR does not have an establishment in the European Union (EU), does not offer goods or services to individuals in the EU and does not monitor behaviour of individuals as far as their behaviour takes place in the EU. Individuals located in the EU should contact UNHCR’s National Representatives in their respective countries or via the global UNHCR website http://www.unhcr.org/
Cookies
Cookies are small text files which are downloaded to and stored on your device when you visit a website. Cookies are widely used by website owners to provide you with a good experience while you browse, and also to provide information which can help website owners to improve websites.
Our site uses cookies to:
We do not use cookies to:
What cookies do we use and for what purposes?
The cookies used on our site fall into four categories – strictly necessary cookies, functional cookies, performance cookies and advertising cookies. Each of these categories is explained below along with details of the specific cookies used, though within each category we may use additional or alternative cookies at any time.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies or advertising cookies.
a. Strictly necessary cookies
These cookies are essential for our site to work, for example to allow you to make a donation, submit a service request or register for an event on our site.
b. Functional cookies
These cookies enhance your experience whilst using the site by recognising you when you return to our site; for example, by remembering your content or accessibility preferences.
c. Performance cookies
These cookies collect information about how visitors use our websites, such as which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect personal information; all information collected by these cookies is aggregated and therefore anonymous.
d. Advertising cookies
These cookies contain campaign related information on or for the user. Remarketing is a way for us to connect with people who have recently interacted with our site. We may place remarketing cookies on your device during your visit so that our preferred selected third-party suppliers, including Google, may use the information gathered to show you relevant Aotearoa New Zealand for UNHCR advertising when you visit other websites. If we have linked our Google Analytics and AdWords accounts, AdWords website conversion tags will read these cookies unless you opt-out.
e. Third party cookies, pixels and SDKs
We use some third party services or software on our website including cookies, Facebook pixels and SDKs. Third parties, including Facebook, YouTube, Google and Twitter may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. Aotearoa New Zealand for UNHCR does not control the setting of these services or software, so we suggest you check the third party website for more information about how to opt out of the collection and use of information for ad targeting.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them on a wide variety of desktop browsers, visit www.aboutcookies.org or www.aboutads.info/choices
Why we use cookies
When you visit our website our server tracks non-personal statistical information about your experience on the site, such as pages viewed and donation details. Aotearoa New Zealand for UNHCR’s website uses cookies and tracking technology to enhance your experience and deliver content relevant to your behaviour. This enables us to gather information such as the number of website visits and how you interact with our website. We use this information to help us understand more about how our site is used, so we can continually improve your experience.
We also use cookies for tracking the statistics of our website, which allows us to better understand your visit and improve the layout and functionality of our website. This analysis is conducted in such a way to ensure the anonymity of visitors while the information can help us customise the online experience for visitor to our site. No personally identifiable information is obtained. Information is gathered at an aggregate level and may be shared with third parties to help us analyse website usage and deliver marketing material.
By accepting our cookie policy and continuing to use our sites without changing settings, you are agreeing to our use of cookies.
Controlling the use of cookies
If you do not wish to receive any cookies you may set your browser to either prompt you to accept cookies on each visit or refuse all cookies.
Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.
Please note however, that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your internet browser settings to block cookies, our site will set cookies.
We use some third party services or software on our website. Third parties, including Facebook, YouTube, Google and Twitter may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. Aotearoa New Zealand for UNHCR does not control the setting of these cookies, so we suggest you check the third party website for more information about how to opt out of their collection and use of information for ad targeting.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them on a wide variety of desktop browsers, visit www.aboutcookies.org or www.aboutads.info/choices
Our website and mobile site may contain links to third party social media platforms and online forums. Think carefully before you post or publish any Personal Information in these forums as it will be publicly available.
If you make a donation via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Aotearoa New Zealand for UNHCR, please contact our Donor Care Team: