Two young refugee boys walking through a village of temporary tent accommodation

Protection enquiries

Please note that Aotearoa New Zealand for UNHCR is a New Zealand charity raising funds from the New Zealand public for UNHCR’s humanitarian and emergency programmes overseas. We cannot help on asylum or resettlement matters. We are separate to and independent from UNHCR.

As such, any enquiries to UNHCR should be sent to the UNHCR Multi-Country Office (MCO) in Canberra.

You can contact UNHCR’s MCO office by emailing [email protected] or calling +61 (0)2 6281 9100.

General enquiries

Visit our frequently asked questions where you might find some answers to your query.


If we haven't been able to answer your query, please get in touch with any enquiries, comments, feedback or suggestions. You can phone us on +64 9414 7883 or fill out the form below.

Postal Address
PO Box 302324 North Harbour Auckland 0751 NEW ZEALAND 

Hours of operation
Monday to Friday, 9am to 5pm AEST

Update your donor details
To change your address, phone, email address or bank details please use our update details form, including your Donor ID if possible.

Media enquiries
Please direct any media enquiries to our press team:
Head of Communication and Public Affairs, Lisa Upton: [email protected] 
Senior Media and Communications Manager, Alexandra Fisher: [email protected]